By Pat Simpkins, Project Manager, APPRO Development, Inc. (A Commercial, Design Build Company located in Lakeville, MN)
This Christmas, my biggest present will be the presence of my middle daughter, back from nearly six months of mission work in Australia’s Outback and in Uganda. She and her older sister are both currently in full time work as interdenominational Christian missionaries, both based off the west coast of Australia. They are leaders in a much larger group of people that trains together for three months, then goes out to different places in the world where they believe the Gospel message is most needed and where there are other physical needs for which they can help. The work pays nothing, living conditions are often lousy and the work often-times physically and/or psychologically challenging. It is the most rewarding work either daughter can think of doing during this time in their lives, however, as their smiles and countenance show.
I believe a sense of mission is needed in everyone’s lives. Many people in the business community have a passion for their customers, in delivering a good or service that is of such high quality and value that it can’t help but impress. Customers come back, not wanting to sacrifice any part of the great experience they just received, often insisting on that person being their contact for all upcoming work they intend to do with the company. A loyalty is built, upon which many years of upcoming work can be derived, and which usually results in a mutually profitable arrangement for both parties for that extended time.
One example I can think of is a friend of mine in the stock trading business who has always tended to pick stocks very well. He has stated on many occasions that what drives him is doing everything he can to maximize his clients’ portfolios over the long run while minimizing the risks in doing so. Since each investor is different, he goes to great lengths to get to know their investing philosophies, to ensure he is the right fit for them, and to know how much risk-taking in buying and selling stocks he should take with their portfolios. While no trader is a winner in every stock transaction, our stocks have done very well under his guidance. His business has boomed, as new clients have realized how successful he has been for others.
It seems the most successful people in business are successful because they are driven to customer satisfaction, even customer delight. This takes dedication, thoughtfulness, an ability to put oneself in another’s shoes mentally or emotionally, and good overall communication. Like my missionary daughters, sometimes prayer is also involved. The golden rule of treating others as one would like to be treated also always applies. These values are at the center of APPRO & CERRON’s business philosophy of going the extra mile to serve our clients well.
So, how about it? Are you ready to dedicate yourself in your daily business dealings to do whatever you can to take care of your customer’s needs? Even when there’s no immediate payoff, and sometimes involves some personal sacrifice? Why not consider it as your New Year’s resolution for 2013? It may not pay off immediately for you. But I promise that, over time, you will cultivate your own loyal customer base wherever you go, for as long as you press onward for “the mission.”
At APPRO and CERRON, we have been blessed with long time friends, subcontractors and clients who join us in our passion for creating property solutions by striving every day to understand what drives our clients’ businesses, so we know best how to find property solutions for them and meet their business needs. This dedication has earned APPRO and CERRON repeat and expanded business opportunities with many loyal clients in the process. I want to take this time to wish everyone a Merry Christmas at this special time of year. Don’t miss the chance to spend quality time with family and friends whenever possible, to make the most of it. Please remember, too, to let APPRO Development and CERRON Properties take care of your property needs in 2013. You’ll be glad you did!
For those interested in being a part of my oldest daughter’s upcoming mission work in Asia, feel free to give me a call.